Organisations can define what visitor types will be available within the organisation, and what questions or policies the visitors should respond to within each visitor type:

1. The responsible person sets up one or more Visitor Types for the organisation. They define most importantly a recognisable Visitor Type name and the questions intended for this type of visitor.
   Note: Users won't know what questions are behind each visitor type.
   Read more about setting up a Visitor Type here: Visitors > Visitor Types page in Operations.
2. Users can select a Visitor Type when inviting a person to the office building by either adding an external attendee to a space booking (and indicating to create a visitor record) or by creating a visit unrelated to any meetings.
   Note: Visitor Type field is optional when creating a visitor record.
3. The invited visitor arrives at the building, chooses the Scan QR Pass or Enter Visit Code option in Guest app on tablets at the building entrance, and follows the defined steps.
4. In case of any difficulties, visitor can ask for help at the reception where the team will have the option to open the visitor record and answer the questions with or without the in-person visitor. They have the questions listed in the Management section of the visitor record in Operations > Visitors > Summary. Read more here: Visitors > Summary in Operations.