In IBSS apps, visitors can be invited as attendees to a space booking or just for a visit unrelated to any booking. Read more about inviting attendees in one of these articles:

• Simple Booking in Flex 
• Advanced Booking in Flex 

If the My Visitors page is available for your role permissions, here's what you can accomplish:

• View all visitors that you invited to meetings or separately
• View their status, especially if your organisation approves or declines visits for you
• Create new visit requests 
• Edit existing visit requests
• Cancel visit requests
• Import visitors list

Adding a new visitor

⚠️ First, this option must be turned on for your role in IBSS apps.

To add a new visitor that is not related to any space booking or a meeting:

Add visitor details: First name and/or last name Company Email of your visitor PACS ID for the Physical Access Control System. Building for the visitor arrival Arrival Location ID Visitor type (non-mandatory) Select the relevant Visitor Type for your new visitor. Each visitor type flow has different questions that your visitor will be asked when they arrive to the building.
2. You can add internal Visitor Notes. These are visible only by you and the Visitor Management team in the OneLens 360 app.
3. Most of the Host Details are automatically populated as you create the visitor. You can change host details if you have the necessary role permissions. Fill in or manage the following fields: Host name or email address. Host field will be automatically populated for the current user or if the host details change.
4. Add Timings for the visit: Date Visit Start Visit End
5. Confirm by clicking Ok. This button becomes available after all mandatory fields are filled in.

Visitor requests might need approval in your organisation. After approval or when it is not required, visitors receive your invitation and can access the building where you invited them to when they arrive. They will be using the QR code from the email invitation.

Note: Visitor passes are not security credentials. They are convenience passes designed to streamline check‑in and optionally provide temporary QR‑based entry.

If the Wallet Pass option is set up for your organisation, they will be able to add the Access Pass to their Apple Wallet or Google Wallet apps for convenience, but this is not a secure mobile credential.

Importing a list of visitors

To import a list of visitors if you have their data, click + ADD at the top of the My Visitors table.

1. In the Add Visitor popup, go to the BULK UPLOAD tab.
   
2. Download Template to ensure that your data is formatted correctly.
3. Upload the file that you have prepared using the Select File button.
   There are many fields in the file, but only the following are required for a successful visitor records upload:
   1. Space_Id can be a Space ID of the main arrival location
   2. Node_Id is the Node ID of the building where the visitor is expected
   3. Visitor_First_Name    Visitor_Last_Name    Visitor_Email    Visitor_Company    
   4. Visit_Host_Name    Visit_Host_Email    
   5. Visit_Start_Date    Visit_End_Date
4. Click Upload and Proceed to start processing your data.

The file will be processed in the background, and you can check the progress on the Background Processes page. If the data is uploaded successfully, you will see the new records in the list.