My Visitors in Flex

Written By Natalia Povrozniak (Administrator)

Updated at June 19th, 2025

Table of Contents

In IBSS apps, visitors can be invited as attendees to a space booking or just for a visit unrelated to any booking. Read more about inviting attendees in one of these articles:

If the My Visitors page is available for your role permissions, here's what you can accomplish:

  • View all visitors that you invited to meetings or separately
  • View their status, especially if your organisation approves or declines visits for you
  • Create new visit requests 
  • Edit existing visit requests
  • Cancel visit requests
  • Import visitors list

Visitors who received your invitation can add their Visitor Pass to their Apple Wallet or Google Wallet to conveniently check in to the building when they arrive.

Adding a new visitor

⚠️ First, this option must be turned on for your role in IBSS apps.

To add a new visitor that is not related to any space booking or a meeting:

  1. Add visitor details:
    1. First name and/or last name
    2. Company
    3. Email of your visitor
    4. PACS ID for the Physical Access Control System.
    5. Building for the visitor arrival
    6. Arrival Location ID
    7. Visitor type

 

2. You can add internal Visitor Notes. These are visible only by you and the Visitor Management team in the OneLens 360 app.

3. Most of the Host Details are automatically populated as you create the visitor. You can change host details if you have the necessary role permissions.

Fill in or manage the following fields:

  • Host name or email address.
  • Host field will be automatically populated for the current user or if the host details change.

4. Add Timings for the visit:

  • Date
  • Visit Start
  • Visit End
5. Confirm by clicking Ok. This button becomes available after all mandatory fields are filled in.