Roamer X is our next-generation mobile app, designed to enhance engagement, boost productivity, and provide seamless access to the smart building solution.
With Roamer X, users can effortlessly search for and book spaces, use their phone as a digital pass for secure access (for supported systems), navigate buildings with digital signage, control environmental settings in rooms, receive smart notifications, give feedback on their experiences, and much more. Its intuitive design makes it easy to integrate into corporate buildings, campuses, and other smart environments, delivering a truly connected experience.
Roamer X is part of MEIDS Intelligent Building Software Stack (IBSS) providing a comprehensive tenant and workplace experience.

New features available in Roamer X

As of Release 3.10 for Roamer X

1. Quick links or Signposts can be created to signpost your organisation to designated third-party apps and websites. You can set different links for Android and iOS mobile phone users.
   
2. Single or multiple catering orders
   Users can create catering orders for confirmed space booking provided that the booking time is falls within the catering cut-off time, meaning there’s enough time to prepare and deliver the order. Organisations that enable the API.Catering.MultipleOrders permission can allow users to create multiple catering orders for a single booking.
   
3. Mobile Device Management and Mobile Application Management
   Roamer X can be managed in Microsoft Intune and set to read your organisational Intune application protection policies.
   Organisations can define management and protection policies for Roamer X on corporate and/or personal devices, including:
   1. Ability to install Roamer X or configure app settings
   2. Being forced to use the Authenticator app for login
   3. Having Roamer X blocked on certain devices
   4. Ability to copy and paste from or to Roamer X
      
4. Mobile Security Credentials
   Roamer X supports the use of Security Passes and stores them directly within the app
   Users can use their mobile phones to tap at access line readers to open access points without the need for a separate pass
   It will require appropriate access control system set up for Mobile credential readers and mobile credential cloud management. Roamer X currently supports the following mobile credential providers:
   1. HID
      
   2. Salto JustIn
   3. Gallagher (excluding card-based access solutions)
   4. (with Tapkey integration planned in future releases)
       
5. Security Pass Validation on Launch
   For organisations where the security passes are enabled, we now check for stored security passes on the app launch.
    
6. Series Desk Bookings
   Users can create recurring desk bookings or a series of bookings that do not follow a fixed recurrence pattern.
   
7. Visitor Types
   Different visitor types such as a corporate guest or maintenance contractor, can have unique workflows to capture information or acceptance on visitor check-in, for example, the form of transport used to get to the building or agreement to a privacy policy. The visitor can either complete this on the Guest tablet app or reception staff complete this on OneLens360.
   
8. Signify Lighting Indoor Positioning 
   We've added the Signify SDK to the app. Now, the customers that are using a Signify lighting system and have a connector from IBSS deployed, they can gain the “blue dot“ indoor positioning on the Roamer X building maps for improved indoor navigation and wayfinding.
9. Native BLE Indoor Positioning
   In Release 2026.01 of the IBSS Solution, we added the ability to configure the UID and position of any BLE beacons within your buildings. And, subject to appropriate beacon installation density, Roamer X can use this data to provide “blue dot“ indoor positioning on the Roamer X building maps.
10. Adding images to service requests
    IBSS Release R2026.02 supports the ability to upload or add images to service requests. Think of the situation of a coffee spill, and being able to snap a photo to send to the service team with the request. Roamer X supports the ability to use the mobile devices camera to take that image and upload it with the request.
11. Searching and booking a desk nearby for a colleague
    From your existing booking, you can use the feature “Make a booking nearby for others”. Then Roamer X shows the closest available spaces to where you’re booked.

What’s different to Roamer 1

1. Simplified booking management navigation
   Space page is now combined with the booking page into one dynamic page to view space information and create a booking.
2. 2-step booking process
   In Roamer X, we create a booking first with reduced requirements to fill in details. This is done to be able to book immediately. After the booking is created, we can tailor the booking (add details or extras like catering) either straight away or later.
   

Notes to consider before transitioning to Roamer X

For organisations that plan transitioning, the following items need to be handled for Roamer X:

1. KPI tiles images will need to be updated for Roamer X
   Images that were used for KPI tiles in Roamer 1 will need to be updated or revised if they are properly displayed in Roamer X.
2. Roamer X now displays Signposts
   Signposts are quick links to relatable information to the building, such as a restaurant menu. If you want to add quick links to Roamer X, read more about configuring here Setting up Quick Links or Dynamic Shortcut under Signposts in Admin Portal.
3. Roamer X can be added to managed apps in Microsoft Intune
   Read more here: Roamer X managed in Microsoft Intune.

Feature that is no longer present in Roamer X comparing to Roamer 1

In Roamer 1, users were able to reorder home page sections under User Preferences > Home Page Settings. We’ve removed this capability in Roamer X at this stage, as the home page structuring has been carefully laid out for optimal usability.

Upcoming features in Roamer X

We're adding the following features to Roamer X for functional alignment with the web app.

Search and Bookings

• Viewing all own bookings across all buildings. Currently, bookings are shown for the selected building only.
• Booking for a team.
• Using linked spaces and layout options.
• Controlling map layers to show additional labels or environmental data.
• Editing bookings that were created in Outlook M365 if the Sync Service is enabled. Currently users can only view their bookings.
• Using workplace schedule to notify colleagues if they work in the office or at home.

User Preferences

• Defining default cost codes from Roamer X. For now, it’s done only in our web app.
• Receiving push notifications. In-app notifications are already implemented.

Other features

• Announcements about ticketed events within the organisation.
• After the ticketed event is created, all users can sign up to attend, join waiting list or, where enabled, sign up an external attendee.
• Adding custom cost codes for catering. At the moment, you cannot update cost codes for catering in Roamer X, only in the web app.
• Viewing amenity occupancy information pages.
• Checking in visitors via QR code.
• Tapkey Mobile Security Passes.

Features that are not planned for Roamer X at this point

• Changing location for a confirmed booking
  Roamer X users will have to either move to the web app to change booking location, or they can cancel the booking and create a new one.
• Spaces Schedule
  The page is a big table that’s not optimised for mobile screens. Roamer X shows scheduled bookings for each space individually for the searched date.
• Delegate Permissions and Delegate Access
  Users cannot define delegates for themselves in Roamer X. This can only be done in the web app.