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Raise service requests for any space that is identified in your building. A service request can be related to equipment issues, required cleaning that you've noticed, other issues within the temperature or lighting, or any other issue that you want the facility management team to be aware of.

You have two options to raise a service request:

1. From the Service Requests page if you have an issue in any space of the building that you can identify.
2. From the space booking for the relevant space.

Creating a service request for any space

1. Start on the Service Requests page.
2. Click +Add. A new page opens.
   
3. Indicate the space where you're reporting an issue: Building, Floor, Space Name.
4. Describe what the issue exactly is: select Category and Type, add Description (can be mandatory). Each organisation will have their own categories and types for service requests.
5. Upload image(s) if you have them. You can upload up to 10 images to one service request.
6. Click Save to confirm.

The responsible team now receives a notification about the new request to resolve.

Creating a service request for the booked space

1. Open your booking for editing.
2. Go to the third tab Actions & Management.
3. Click the Add/Manage Service requests button. The Service Requests page opens.
   
4. View Active Requests for this space that you or other users have created.
5. Add New Request, fill in the fields: Category, Type, Description. Each organisation will have their own categories and types for service requests.
6. You can upload up to 10 relevant photos if you have them.
7. Click Submit Request to send it to the responsible team.

The responsible team now receives a notification about the new request to resolve.

Managing a service request

To update or cancel the service request that you created:

1. Go to the Service Requests page:
   1. To cancel, select the checkbox of the row with the relevant request (1) and click Cancel at the top of the table (2).
      
      For long lists of created requests, use search field or filter to search for requests by status as well as define the date range to search for the needed service request.
   2. To edit the description of the service request or add photos, click the whole row of the relevant request and edit its description. Click Save to confirm.