On the My Bookings page, you can:

• Edit existing bookings
• Cancel bookings
• Check in or out of bookings

Note: Checking in to a booking via Flex is security controlled by your organisation. Due to the business policy, it may not be possible to check in to bookings remotely in Flex.

The list of results on this page are downloaded page by page. Bookings are listed in 25 rows by default, but you can change it to 50 or 100 rows to be downloaded per page.

Note: Flex shows you what row you are currently viewing out of the downloaded ones, not showing the total number of pages and rows: as on the screenshot 1 to 2 because there are two rows in the list. Click the Next arrow to continue loading more pages as needed. If no more pages are loading, it means that you've reached the end of the results list. You can go back to the loaded pages.

In IBSS apps, visitors can be invited as attendees to a space booking or just for a visit unrelated to any booking. Read more about inviting attendees in one of these articles:

• Simple Booking in Flex 
• Advanced Booking in Flex 

If the My Visitors page is available for your role permissions, here's what you can accomplish:

• View all visitors that you invited to meetings or separately
• View their status, especially if your organisation approves or declines visits for you
• Create new visit requests 
• Edit existing visit requests
• Cancel visit requests
• Import visitors list

Adding a new visitor

⚠️ First, this option must be turned on for your role in IBSS apps.

To add a new visitor that is not related to any space booking or a meeting:

Add visitor details: First name and/or last name Company Email of your visitor PACS ID for the Physical Access Control System. Building for the visitor arrival Arrival Location ID Visitor type (non-mandatory) Select the relevant Visitor Type for your new visitor. Each visitor type flow has different questions that your visitor will be asked when they arrive to the building.
2. You can add internal Visitor Notes. These are visible only by you and the Visitor Management team in the OneLens 360 app.
3. Most of the Host Details are automatically populated as you create the visitor. You can change host details if you have the necessary role permissions. Fill in or manage the following fields: Host name or email address. Host field will be automatically populated for the current user or if the host details change.
4. Add Timings for the visit: Date Visit Start Visit End
5. Confirm by clicking Ok. This button becomes available after all mandatory fields are filled in.

Visitor requests might need approval in your organisation. After approval or when it is not required, visitors receive your invitation and can access the building where you invited them to when they arrive. They will be using the QR code from the email invitation.

Note: Visitor passes are not security credentials. They are convenience passes designed to streamline check‑in and optionally provide temporary QR‑based entry.

If the Wallet Pass option is set up for your organisation, they will be able to add the Access Pass to their Apple Wallet or Google Wallet apps for convenience, but this is not a secure mobile credential.

Importing a list of visitors

To import a list of visitors if you have their data, click + ADD at the top of the My Visitors table.

1. In the Add Visitor popup, go to the BULK UPLOAD tab.
   
2. Download Template to ensure that your data is formatted correctly.
3. Upload the file that you have prepared using the Select File button.
   There are many fields in the file, but only the following are required for a successful visitor records upload:
   1. Space_Id can be a Space ID of the main arrival location
   2. Node_Id is the Node ID of the building where the visitor is expected
   3. Visitor_First_Name    Visitor_Last_Name    Visitor_Email    Visitor_Company    
   4. Visit_Host_Name    Visit_Host_Email    
   5. Visit_Start_Date    Visit_End_Date
4. Click Upload and Proceed to start processing your data.

The file will be processed in the background, and you can check the progress on the Background Processes page. If the data is uploaded successfully, you will see the new records in the list.

As a management assistant or administrative user, you may have the corresponding permission for your role to book spaces on behalf of other users or for guests (Guest AAD account). In this case, you will have the following:

• The Book for Someone Else? option when booking from the Simple Booking page.
• The Booking for Others page under Schedule in the main menu will list bookings that you have made for others.

The Bookings for Others page is a simple table page for you to:

• View the list of existing bookings and open them.
• Edit a booking after opening it.
• Cancel a booking from the main view or after opening it.

On this page, you will see the bookings that you created as a delegate for your primary user. If this primary user has other delegates, you will see bookings that they created for your primary too.

Read more about the Delegate function in IBSS apps here: Delegate function in Flex