Applies to Version 1.12 or later The Directed Cleaning section of the OneLens360 app provides a central location for Facility Managers to view spaces occupied for that day in order to direct cleaning efforts. The Directed Cleaning page provides a list of spaces that have been occupied during the day. This list can be exported or viewed by cleaning s...

Applies to iOS version 1.11.550, Android version 1.11.453 What's New Added a new configuration option for the home screen map default times. [7276] Added device model information to contact support to help identify low performance devices. [7407] Changed S5 body text. [7436]  Made the locker booking experience better by auto-refreshing and adding a ...

The IBSS Unity apps use the Device Provisioning Service (DPS) to identify and auto-configure a client device. For the DPS to work, the MAC address of the hardware device is required. Note: For newer app version starting 1.14, random configuration ID is created. See more details here: Unity Device Provisioning (Chinese Market) . MAC address randomisa...

Applies to iOS version 1.11.534, Android version 1.11.440 What's New No new features. Fixes Added new timeouts and fixed token refresh issues with Okta. [7115] Added additional retry policies and more checks for network connectivity before showing error dialogs. [7039] Your location card was not correctly calculating the time remaining. [7314]...

Applies to IBSS version 2023.02 or higher The IBSS Cloud Solutions supports a direct Push/Notification-based interface to Envoy for both sending (IBSS to Envoy) and receiving (Envoy to IBSS). IBSS sending updates to Envoy Description Details Communication Method Push (originating from IBSS) Payload JSON Envoy Security Envoy Security Details HTTPS / ...

📌 Applies to app version 2023.02 and later IBSS Hub is the desktop interface for the IBSS platform and includes a number of different apps. To login to the IBSS Hub: Browse to https://hub.ibss.yourdeploymentname.iconics.cloud where yourdeploymentname is the server name defined for your organisation when it was set up. Accept Privacy Policy and licen...

Applies to Version 1.9 or higher The following describes the data flow of the IBSS Visitor Management system. It only describes the internal flow and not any external integrations to 3rd party systems.  ...

Applies to iOS version 1.11.568, Android version 1.11.474 What's New No new features in this release Fixes Fixed an issue where the Catering Service and Clearing time were not converted to UTC on save. [7681] Search requests where the time or date is changed was sending 2 requests to the API. [7635] As Soon as Possible Search Requests the “When” tim...

Applies to Android version 1.14.324 What's New N/A Fixes Fixed book button appearing when "Show_Login_Btn" set to 0 [9836] Fixed portrait mode selection view not scrolling. [9918]  Known Issues N/A...

Applies to Version 2023.01.02 or later You can see who has booked spaces to decide where you would like to book yours. You will see only those names, who agreed to stay visible in their user privacy settings. On the map view, select booked spaces to view who is already booked in at that time. To find a nearby colleague, you must search on the same d...

Applies to Version 1.12 or higher This page explains what data we collect and store when you use the IBSS Platform, how we make use of the data, and the steps we undertake to ensure confidentiality, integrity and availability of the service. User Data and User Preferences Email Address Provided the 3rd Party Identity Provider Entered by the user whe...

📌 Applies to Version 2023.00 or later 👋 Share your feedback with us about this documentation. Highlight a word or a whole paragraph and click the plus icon that appears. We keep improving this knowledge base based on your comments. The Tasks section of the OneLens 360 app provides a central location for Facility Managers to create and manage service...

Applies to Version 1.14 or later We are providing a select number of users early access to pre-release builds of Roamer using Google Play Beta. Please contact your account manager to arrange access. Using Google Play Beta Once a user is invited to use Google Play Beta they will be receive a link tied to their account as shown below. Note: This accou...

Applies to iOS version 1.11.503, Android version 1.11.414 What's New Added space capacity to various pages in the app. [6597] Fixes Name of month in Colleague search was not rendering correctly. [7081] Fixed reservation minutes dialogs. [7135] Dates were “moving” when clicking on a search result, being mistakenly converted to building time. [7128] C...

Applies to version 2023.02 or higher The security model in the IBSS platform has been enhanced to include app security rights as well as data model security rights. Roles are set up in Admin Portal > Setup > Roles & Data Security > the App Settings tab. Note: To set up roles for your organisation or edit permissions, please contact IBSS...

The IBSS platform supports the following Mobile OS for Inspire together with the following specifications. Android Supported Versions Minimum Recommended Hardware Inspire is supported on devices running Android 6 or higher in the following modes: - Inspire Lobby - Inspire Floor - Inspire Schedule CPU: 64-bit Quad-core A73 + Dual Core A53 (or better)...

Applies to Android version 1.11.254 What's New Added support for LED bar for compatible devices. [7201] Added MAC and device IP to the help section of the menu. [6682] Fixes Fixed clock time remaining calculation issues....

Applies to app version 2024.02 onwards.   The File Management page in Admin Portal can be used to add, download, and remove files to be used within Roamer, Unity, Inspire, and IBSS hub apps. Adding a file To add a file: Click the Add button in the top right of the screen. The following popup will open: Here, click Select File and select the file tha...

The Roamer app supports context-specific push notifications to prompt the user through their day on bookings and tasks. Administrators can send building-wide notifications to users under the Buildings or Safety groups. The bell icon on the right of the home page provides details of the currently active notifications. The notifications in the system ...

The IBSS platform supports the following Mobile OS for Unity together with the following specifications. Android supported versions Supported Versions Minimum Recommended Hardware Unity is supported on devices running Android 5 or higher CPU: 64-bit Quad-core A73 (or better) RAM: 4 GB DDR3 (64-bit) (or better) GPU: MALI T764 / 3D Graphic Engine (4K)...

Applies to app version 1.9 or later IBSS Inspire can operate in a number of different modes. This article describes the operation in the Scheduling Signage mode. The app shows 3 key areas once running.  Landscape layout The Now/Next schedule area shows the bookings for the spaces that your organisation selected to display. If the number of spaces ex...

Applies to Inspire app version 1.14.351 and later This article explains how you can log in, create new bookings, check in, and check out of existing bookings on the Inspire floor kiosk. Inspire login, booking, check in, and check out are configurable options on your Inspire kiosk. Contact your IBSS representative for more information. Logging in How...

Applies to iOS version 1.14.x or later, Android version 1.14.x or later When a user who is new to the IBSS platform first logs into the app, their user preferences will not be set. To ensure that users do set their preferences, a set of onboarding screens will now appear to walk the user through settings their preferences. Onboarding screens The onb...

Applies to app version 1.10 or later for Android IBSS Inspire can operate in a number of different modes. This article describes the operation in Floor Kiosk mode. The app shows 4 key areas once running. The main map area that can be pinched and zoomed.  The control tool bar shows the following information:  Current floor The count of available popu...

Applies to version 2024.01 or later The IBSS Platform supports integration with a variety of environmental sensors and BMS. The data from these sensors can be collected and summarised within the IBSS Platform to give the user and services managers clear information on the environmental conditions with the Intelligent Building. Method The IBSS API pr...

Depending on the client network setup, it may be required to add firewall rules to allow specific IBSS Inspire URIs to be accessed by the app. This article provides a list of the URIs and ports needed.   All installations URI Port Description https://api.ibss.[deployment].iconics.cloud/  443 The IBSS API endpoint from which the app receives its data...

Applies to iOS version 1.8.328 or later, Android version 1.8.257 or later When on the home page, a View building map card is visible, which provides the user the ability to search for spaces via a map based view rather than answering questions via the structured search. Clicking on the card will bring up a map that will default to the preferred floo...

Applies to IBSS version 2023.02 or higher The Identity Architecture below provides an overview of the Identity connections between the various components of the IBSS Solution and the 3rd Party Identity Provider (IDP). Identity Connections A typical IBSS deployment has four types of connections to the Identity Provider IBSS Core – Data Digital Twin: ...

Applies to iOS version 1.12.618, Android version 1.12.523 What's New Support for linked spaces (spaces that can be linked together to form a larger space) and layout arrangements for spaces. [7000] Updated the user preferences page to enable per-building notification subscriptions. [7856] The Book button is now hidden when user's without AdminBookab...

Applies to iOS version 1.14.x or later, Android version 1.14.x or later Depending on your organisation settings, additional options may be available to you when booking certain types of spaces, including catering or resources. If you have these enabled for your spaces, you will see the additional options visible in the booking summary page. Note: Yo...

Applies to Version 1.14.4 or later On the first login to Flex, you as a new user will have the possibility to set your preferences for the app. There are seven steps in the onboarding process: 1. Welcome screen explains the basics about Flex and offers to set up your user preferences. From here, you can also click Do it later and skip the onboarding...

Applies to iOS version 1.8.328 or later, Android version 1.8.257 or later The typical space booking journey in the Roamer app is summarised in the following article. Once a user has found a workspace to use, they would book the space and it will appear in their bookings menu. Once the booking becomes current (space turns amber), the user will be abl...

The IBSS platform provides an Open Environmental Data endpoint, to which any 3rd party environmental data sensor system can post its data updates. Communication to the endpoint is via HTTPS/TLS1.2 and will require a customer specific API key to be provided as a header parameter. The envSensorId must be the unique identifier of the environmental sens...

Applies to Version 1.14 or higher Introduction When using 3rd Party Identity Providers (IDP) in IBSS, the platform carries out two actions. First, the platform will periodically synchronise the user details to IBSS so that the details can be verified when  a user logs in. Second, when a user logs in via their IDP, these credentials are matched to a ...

The Roamer app provides a light and dark mode operation which follows the settings on your mobile device....

Applies to Version 1.12 or higher For certain deployments, 3rd party identity providers like Azure Active Directory or Okta are not used. In this case manual (native) accounts are created for users. When a native account is generated, a complex password is auto-generated and issued to the user.  If a user forgets their password in this case, they ca...

Applies to app version 2023.02 with the following features added in the next releases: 2024.01 Visitor Dashboard 2024.02 New Visitor Details page 2024.02 Visitor notes   The Visitors section of the OneLens 360 app provides a central location for Facility Managers to create and manage visits for a building or a series of buildings within one organisa...

Applies to iOS version 1.12.668, Android version 1.12.574 What's New Support "Source Sans Pro" in HTML Renderer locations. [7633] Fixes New text to be added for unbookable/unreservable amenities when free and occupied to accommodate for the fact that they can still be used when occupied. See below. [4744] Fixed some issues with the How Busy is the A...

Applies to iOS version 1.10.443, Android version 1.10.357 What's New Centralised the user location data store and updated the colleague search for today to also check if in building (deployment specific). [5648] Updated the space capability card to align icons to all capabilities. [5646] The catering experience has been updated to include additional...

Applies to app version 2024.02 or higher The security model in the IBSS platform has been enhanced to include app security rights as well as data model security rights. Roles are set up in Admin Portal > Setup > Roles & Data Security > the App Settings tab. Note: To set up roles for your organisation or edit permissions, please contact ...

We support the Kerlink Wanesy LoRaWAN network system. Description Details Communication Method Notification Based IBSS Endpoint https://wanesy.ibss.[environment].iconics.cloud Payload JSON Service Calls POST (Webhook) Security HTTPS / TLS1.2 x-functions-key (header) Availability IBSS Cloud Only...

Applies to iOS version 1.9.x or later, Android version 1.9.x or later The buildings list in Roamer is ordered alphabetically by name. When the app first starts up it will default to the first building in the list. A user's preferred building can be set in the building preferences and the app will automatically switch to that building on startup.To f...

The Space Information Page is the core part of the app whereby all the information related to that space is shown. This information is determined by the space type and through the configuration provided by your administrator. The components of the page are listed below. The Space Type Image is shown at the top of the page and can either by a standar...

The Vergense webhook will POST space updates to the IBSS endpoint, which will then process the received data and store it in the IBSS data store. Communication to the endpoint is via HTTPS/TLS1.2 and will require a customer specific API key to be provided as a header parameter. Description Details Communication Method Notification Based IBSS Endpoin...

The IBSS platform provides an Open Occupancy Data endpoint, to which any 3rd party occupancy sensor system can post its data updates. Communication to the endpoint is via HTTPS/TLS1.2 and will require a customer specific API key to be provided as a header parameter. The space Id must be the unique identifier of the space in IBSS. Description Details...

The Space section under Analytics module in OneLens360 provides a view to the space and capacity utilisation of the spaces configured within the IBSS Platform. The Working Hour Periods and Office Hour Periods calculations are based on building parameters. Overview The Overview dashboard offers the space utilisation data in form of charts and a table...

Applies to app version 1.11.254 or later for Android On supported hardware devices, the Unity application drives the tablet LED colours. The expected colours are explained in this article. Read more about supported devices here: Prerequisites. Unity OS and Hardware Requirements . Device configuration modeLED colour - white After you've installed the...

Applies to iOS version 1.4.x or later, Android version 1.4.x or later To ensure the most optimal experience for users, Roamer is sometimes updated to use new functions or fix issues reported by customers. To ensure that all users are notified to move to the updated version, a version check is made whenever the app is started. If the app is older tha...

Applies to app version 2023.02 with the following features added in the next releases: 2024.02 Space guides 2024.01 Default cost codes 2024.01 Removed the option for creating an online meeting link   In Flex, you can create bookings for the most suitable space and edit your bookings as needed. The Find a space section has two pages: Single Booking A...

Applies to Android 1.14 or higher The IBSS client apps are officially available via the Google Play Store. This is the safest and most globally available method of getting access to the latest versions of these apps and the only recommended method suggested by ICONICS. Sign in to the Google Play Store and search for IBSS Unity. Once found, click Ins...

Applies to iOS version 1.8.328 or later, Android version 1.8.257 or later The bookings menu of the app provides a view of the user’s bookings (if any). You can edit the booking by swiping right and selecting the edit button, which will take you back to the Booking Summary page. The search menu provides a single convenient location for you to find an...

Applies to Version 1.11 or higher The security model in the IBSS platform has been enhanced to include app security rights as well as data model security rights. Roles are set up in Admin Portal > Setup > Roles & Data Security > the App Settings tab. Note: To set up roles for your organisation or edit permissions, please contact IBSS su...

Applies to iOS version 1.10.468, Android version 1.10.373 What's New Updated first time user onboarding pages. [5887] Added the ability to limit the number of bookings a user can make in a week. This is set on a per building level. If a user reaches their max bookings, they do not get any search results back for that week and can’t complete a new bo...

Applies to iOS version 1.12.x or earlier, Android version 1.12.x or earlier The Roamer app provides a variety of user preference customisations, all of which can be found by accessing the burger bar at the top left of the app and selecting User Preferences. The home page of this menu provides access to a user's profile and preferences. Data Privacy ...

Applies to iOS 1.10.x or later and Android 1.10.x or later Customising Roamer Behaviour One of the customisable elements of the Roamer application relates to the available commands that can be enabled when viewing the Space Information Page. Depending on the state of the space, the page will show a number of buttons. This can be customised on a per-...

Applies to Version 1.10 and higher Space Utilisation One of the core features of the IBSS Platform is the generation of utilisation analytics data. This data is generated using booking and occupancy sensor data to provide an accurate representation of the usage of your space.  Properties The key measures that are recorded for each space are defined ...

Applies To Version 1.10 or later All IBSS cloud deployments are specific. Providing access to your IBSS API for a 3rd party system is provided by an Application User connection. Each Application User will be assigned specific access rights to the entities that need to be accessed by the 3rd party system, and is part of a commercial agreement.  Setup...

Roamer is the IBSS ergonomic mobile application for smart occupant experiences. This article will provide a step-by-step guide to installing the app for the first time.  Installation Guide: 1. Find and install the app First you need to install the application from the appropriate application library. Links provided below:  Android on Google play sto...

Applies to iOS version 1.9.402, Android version 1.9.321 What's New Admin users now have the ability to make bookings on behalf of other users/visitors. [5012] Admin users can see all bookings and can cancel bookings. [5048] Admin users can view and cancel bookings from the scheduler. [5103] Added the favourite star functionality to the Booking Summa...

Applies to app version 2023.02 with the following features added in the next releases: 2024.01 Default cost codes 2024.02 Tags for booking records 2024.02 Booking Dashboard page 2024.02 Visitor notes   The Bookings section of the OneLens 360 application provides a central location for Facility Managers to create and manage bookings for a building. 👋...

The ServiceNow webhook will POST task updates to the IBSS endpoint, which will then process the received data and store it in the IBSS data store. Communication to the endpoint is via HTTPS/TLS1.2 and will require a customer specific API key to be provided as a header parameter....

The security model in the IBSS platform has been enhanced to include app security rights as well as data model security rights.  App Security vs Data Model Security App security rights determine what a user is allowed to do on the IBSS platform whilst data model security rights determines what data the user can create, read, update and delete in the...

Applies to Version 1.5 or higher When defining a space in IBSS, there are several metadata elements that control how the space will behave. One of the key metadata elements is the Space_Class. Space Classes Work Spaces A space where your primary work function is carried out, and a space where you spend the majority of your time at work. Examples are...

Applies to iOS version 1.11.558, Android version 1.11.462 What's New Updated the behaviour of the "All Day" to show the correct duration in the booking summary page and the "My Bookings" view. [7037] Updated the Space Information Page so that when there is more than 1 active task for a space, a more button is now shown. Fixes Fixed an issue with loa...

Applies to Android version 1.14.2.x or later IBSS Unity has been updated to provide more user friendly error messages during the configuration process to assist support personnel when troubleshooting. Note: The Unity app must first be installed onto the device from the App Store or Play Store. If these are not available on the device, see how to ins...

Applies to iOS version 1.9.365, Android version 1.9.289 What's New Added Announcements card onto homepage which shows the latest building/safety notification. [4771] Lockers pages merged into Bookings menu and lockers control pages merged with Amenity Space Information pages. [4877] Colleague searching now returns results even when you’re not in the...

Applies to Version 1.12 or higher For certain deployments, 3rd party identity providers like Azure Active Directory or Okta are not used. In this case manual (native) accounts are created for users. When a native account is generated, a complex password is auto-generated and issued to the user.  If a user would like to change this password, they can...

Applies to iOS version 1.12.624, Android version 1.12.529 What's New N/A Fixes Fixed an issue where Out-Of-Service spaces were being returned in search results. [9590] Editing a Booking on behalf of others results in error popup being shown. [9500] Possible to get stuck in Cancelled and Denied Visits page. [9548] Catering +/- buttons become unrespon...

Applies to Android 1.10 or higher The IBSS client apps are officially available via the Google Play Store. This is the safest and most globally available method of getting access to the latest versions of these apps and the only recommended method suggested by ICONICS. Some of the validated devices for IBSS Unity however may not have the Google Play...

We support Milesight IoT occupancy sensors....

Applies to iOS version 1.14.760, Android version 1.14.688 What's New We’ve introduced a new onboarding process for new/returning users, to make it easier for them to set their default user preferences. We’ve added the ability to create/update your own PIN to securely check-in to workspaces via the Inspire kiosk. We’ve now fully enabled all the featu...

Applies to IBSS version 2023.02 or higher The IBSS Cloud Solutions supports a direct Push/Notification-based interface to Smart Spaces for both sending (IBSS to Smart Spaces) and receiving (Smart Spaces to IBSS). IBSS sending updates to Smart Spaces Description Details Communication Method Push (originating from IBSS) Payload JSON Smart Spaces Secur...

Applies to iOS version 1.9.x or later, Android version 1.9.x or later Depending on the configuration of your IBSS Platform deployment, additional configuration options may be available to you when booking certain types of spaces, including the ability to add catering or resources to a booking. If you have these enabled for your spaces you will see t...

📌 Applies to app version 2024.01 👋 Share your feedback with us about this documentation. Highlight a word or a whole paragraph and click the plus icon that appears. We keep improving this knowledge base based on your comments. The System Notifications page in OneLens 360 lists notifications that are automatically created by the system. You can searc...

Applies to app version 2023.02 onwards.   👋 Share your feedback with us about this documentation. Highlight a word or a whole paragraph and click the plus icon that appears. We keep improving this knowledge base based on your comments. The Catering section of the OneLens 360 app provides a central location for the Catering Manager to create and mana...

To make it easier to get to spaces that you like or use frequently, you can set the space as a favourite. On the Space Information Page of any space, simply tap the star on the top right. An amber star means this space is currently in your favourites list. Tapping the star again will set the star hollow and this means that the space is removed from ...

Applies to Version 1.14 or later We are providing an early access to pre-release builds of Inspire using Google Play Beta to a selected number of users. Please contact your account manager to arrange access. Using Google Play Beta Once you are invited to use Google Play Beta, you will receive a link tied to your account as shown below. Note: This ac...

IBSS Guest welcomes you as a visitor at the entrance of an office building. This app saves time and efforts of the front of house staff while they help with complex visits or questions that visitors might have. The app offers 3 check in options at the beginning and two links to check you out: via visitor code or via email. Scan QR Pass. The app will...

Applies to iOS version 1.9.x or later, Android version 1.9.x or later This article explains the different booking statuses shown in the bookings filters. The views shown in this article are restricted to Administrators of the system only.  When viewing bookings from in the Bookings menu, tap on the All Bookings tab to see a list of all bookings for ...

Applies to iOS version 1.11.495, Android version 1.11.407 What's New Added a new view to the bookings page for those with BookOnBehalfOf rights to see bookings made for others. Note this requires the matching server-side update to be deployed. [6092] Added a diagnostic query performance page to preferences. [6557] To accommodate 3rd party integratio...

Applies to app version 1.12.x or later on Android  IBSS Inspire uses the Device Provisioning Service (DPS) to identify and auto-configure a client device. In order for the DPS to work, the MAC address of the hardware device is required. Note: For newer app version starting 1.14, random configuration ID is created. MAC Address Randomisation According...

Applies to iOS version 1.12.724, Android version 1.12.630 What's New Added support for German Language. Added support for Chinese Simplified Language. Fixes Fixed an issue where catering option doesn't show up initially when using map view. [10654] Prevent user from pressing buttons on Space Info page if there is an action that the app is waiting fo...

Applies to app version 1.9 or later The IBSS Inspire Signage and Floor Kiosk App provides a single app that can operate in the following modes. Inspire won't show any spaces that are set up as Microsoft 365 resources.   Mode Name Description Lobby Signage The app provides a floor by floor view of the availability of spaces and environmental conditio...

The Roamer app allows a user to receive user specific notifications grouped into 3 categories, Bookings, Tasks and Visitors. The following describes the notifications you will receive in each category if you turn these on. Bookings Booking Created - when a new space booking has been made, the user will receive a notification. NOTE: in deployments th...

Applies to iOS version 1.11.522, Android version 1.11.429 What's New Added new wait animations to bookings cancellations. [7217, 7219] Fixes Fixed an issue  where Okta sign out would remember previous details. [7093] Default Token expiry for Okta now set to 30 days, added check for connectivity and put in a null reference check, additional tracing t...

Applies to Android version 1.11.254 or later The Unity application runs in 2 modes: Room Booking Mode. It is built to operate outside meeting rooms Room Control Mode. It is built to operate inside meeting rooms Room Booking Mode provides an intuitive and at-a-glance view of the current and upcoming state of the space. Space available When the space ...

The Cognipoint webhook will POST space updates to the IBSS endpoint, which will then process the received data and store it in the IBSS data store.Communication to the endpoint is via HTTPS/TLS1.2 and will require a customer specific API key to be provided as a header parameter. Description Details Communication Method Notification Based IBSS Endpoi...

This article will provide a step-by-step guide to clearing the application cache.  Clearing the cache is a rare activity and is usually only required when significant changes have been made to the building portfolio. If you are running into any issues where you don't see the spaces you are expecting, or your user rights have been recently changed, a...

Applies to Android version 1.11.x or later The Unity application runs in 2 modes: Room Booking Mode which is built to operate outside meeting rooms Room Control Mode which is built to operate inside meeting rooms Room Control Mode provides an intuitive integrated control location for all aspects of the space. Tabs that are available inside the meeti...

Applies to app version 2024.02 or higher The security model in the IBSS platform has been enhanced to include app security rights as well as data model security rights. Roles are set up in Admin Portal > Setup > Roles & Data Security > the App Settings tab. Note: To set up roles for your organisation or edit permissions, please contact ...

Applies to iOS version 1.9.x or later, Android version 1.9.x or later The main app menu is on the bottom of the screen: HOME SEARCH SCAN BOOKINGS MORE. Here, the additional menu items (TASKS and VISITORS) will depend on the organisation's settings. On the HOME page, you can: Use quick links to speed up your search for desks or meeting rooms View bui...

This article applies to version 2024.01 onwards with the following updates and exceptions. ✅ Compatible with IBSS API 2024.01 onwards: Condeco V1 New building parameter Condeco_IncludeOwnerAsAttendee upon start-up to determine if the Booking Owner is sent as attendee (1) to Condeco or not (0). Condeco V2 Webhook Condeco V2 Webhook in new version has...

The FootfallCam sensor platform will POST space updates to the IBSS endpoint, which will then process the received data and store it in the IBSS data store. Communication to the endpoint is via HTTPS/TLS1.2 and will require a customer specific API key to be provided as a header parameter....

Applies to 1.14.x or higher The Spaces section in OneLens360 provides information about the live occupancy of spaces within a given building. Overview The Overview tab shows a general overview of the statistics of all spaces within the building that you currently have selected. Occupancy Overview provides a chart that displays the different floors w...

Applies to Version 1.14.4 or later The My Notifications section hosts your user specific notifications such as booking, visitor, and task notifications as well as general building notifications. Click between tabs to see notifications that apply to you.  You can access the My Notifications page from the bell at the top right corner or from the My No...

Applies to iOS version 1.10.420, Android version 1.10.338 What's New Updated the colleague finding experience to allow finding multiple colleagues. [5349] Updated the security model for the App allowing much finer grained security for user roles. This allows for individual customisations for pages and behaviours in the app. [4761] Now trims any spac...

Applies to Version 1.10 or later Introduction Each space in the IBSS platform is driven by a State Engine. The State Engine transitions the space into a different state (SXX number) through one of the following actions: User interaction such as checking-in or booking a space Timed system actions such as booking started or booking ended The table bel...

The Maximo webhook will POST task updates to the IBSS endpoint, which will then process the received data and store it in the IBSS data store. Communication to the endpoint is via HTTPS/TLS1.2 and will require a customer specific API key to be provided as a header parameter....

Applies to Version 1.10 or later Bookings data is summarised within the IBSS Platform to give the user and services managers clear information on the way space bookings are made within the building. Method The IBSS API provides access to the collated environmental zone data as daily summaries, using:  1 GET /v1/{nodeid}/BookingsDailySummary/{startDa...

Applies to version 2023.02 and higher Platform Insights One of the core features of the IBSS Platform is the generation of utilisation analytics data. This data is generated using booking and occupancy sensor data to provide an accurate representation of the usage of your space.  Key Measures The key measures that are recorded for each space are def...

Applies to iOS app version 1.21.x or later, Android app version 1.21.x or later The IBSS platform supports the following Mobile OS's for Roamer. iOS Supported Versions Supported Hardware Latest released version of iOS. At the time of writing this is iOS 17. Earlier versions may work, but they are not officially supported. Any apple device that suppo...

Applies to iOS version 1.20.806, Android version 1.20.711 What's New We’ve made several changes around the login sequence and privacy policy options for end users. Now, when installing the app, the user is asked to accept the Roamer privacy policy before continuing. If an organising also has their own privacy policy, they want end users to opt-in to...

Applies to iOS version 1.12.639, Android version 1.12.546 What's New N/A Fixes Roamer was calling some userpreferences calls on login for each building that a user has access to rather than just once. [9640]  Roamer was still calling the notifications when the app was in the background, this is now fixed. [9523] Trying to cancel a booking that the u...

Applies to app version 1.12.x or later on Android IBSS Inspire can be provisioned automatically via the Device Provisioning Service (DPS). Note: The Inspire app must first be installed onto the device from the Play Store. Device Provisioning Service Using the device provisioning service, onboarding Inspire is straight forward: Provide the following ...

Applies to iOS version 1.10.x or later, Android version 1.10.x or later Searching for your colleagues is a great feature that is included in Roamer. Users have the ability to search for where their colleagues are currently checked-in, or they can look for any space bookings for a colleague and the app will recommend spaces near to them. NOTE: as we ...

  Applies to iOS version 1.9.x or later, Android version 1.9.x or later Depending on the organisation settings of your IBSS Platform, additional configuration options may be available to you when booking certain types of spaces, including the ability to book on behalf of another user or visitor. This is usually a right provided to the Facility Manag...

Applies to Version 1.12 or higher The IBSS Hub is a collection of 3 different applications that you can access depending on your security rights: Admin Portal: for system configuration activities OneLens360: for building management activities Flex: for end user activities The “app selector” is the top left menu, clicking will expand the list of apps...

Applies to Version 1.10 or higher The IBSS platform stores useful data about space bookings. Per Booking Record The following information is recorded per individual booking Field Name Description Booking_Start The start time of the booking stored in UTC. Booking_End The end time of the booking stored in UTC. Booking_Party_Count The number of partici...

Applies to iOS version 1.9.x or later, Android version 1.9.x or later The IBSS platform uses QR codes in spaces to verify that a user is at the correct space for their check-in. The QR scanning functionality uses the built in camera in your mobile app to read the code aligned to the IBSS Digital Twin Model. QR Codes can be easily reproduced on scree...

Applies to iOS version 1.12.694, Android version 1.12.600 What's New Added “Forgot Password” link to Roamer that now links to the IBSS Hub. [10128] Added PIN management to user preferences menu to allow users to set PIN codes for use with IBSS Inspire. This feature is only available if the cloud platform is at least V12.5 [10122] The search bar was ...

The Irisys connector provides support for connecting to a MQTT broker and decoding the Irisys payload. Description Details Communication Method Pub Sub Decoders Custom Protocols Secure Web Sockets (“wss:”) , default port 443 Simple MQTT connections (“mqtt:”), default port 1883 Secured MQTT connections (“mqtts:”) , default port 8883 Web Sockets (“ws:...

Applies to version 2024.02 onwards.   The IBSS platform ingests data from a number of different sources. Some of this data is updated very infrequently, whilst others especially occupancy and environmental data can be updated every minute. To manage the data storage requirements, the IBSS platform summarises the ingested data into aggregates that ca...

Applies to iOS and Android Version 1.14.x or higher Introduction There have been a number of requests to allow IBSS Roamer users to be able to make bookings for other people, for example when booking in a day in the office. We have tried to make this process as familiar and simple as possible. Effectively this is the same behaviour as booking a spac...

Applies to app version 2023.02 with the following features added in the next releases: 2024.01 Default Cost Codes 2024.01 Delegate Permissions and Delegate Access 2024.02 New Visitor Details page 2024.02 Default Filter under Search Results   In Settings you can customize notifications, workplace preferences, and settings for your account. ⚠️ Remembe...

Applies to Version 1.14 or later We are providing an early access to pre-release builds of Unity using Google Play Beta to a selected number of users. Please contact your account manager to arrange access. Using Google Play Beta Once you are invited to use Google Play Beta, you will receive a link tied to your account as shown below. Note: This acco...

Applies to Android version 1.14.2.x or later IBSS Unity uses a provisioning service to allow the device to automatically configure itself. Due to restrictions in the Chinese market, some of the services that the provisioning service uses for this task are not available. To ensure that the correct services are used, the start up page of the applicati...

📌 Applies to Version 2 (20231018.1) of the IBSS Microsoft 365 Sync Service The IBSS Platform provides the IBSS Microsoft 365 Sync Service that allows users to create appointments for workspaces directly and solely in Microsoft Outlook or Teams and have these appointments synchronised as bookings with the IBSS Platform. Use this if you want meetings ...

The map view in the IBSS apps helps booking the space precisely, finding your way around the office, and understanding the real-time state of the spaces within your building and around the space that you have booked. To improve accessibility and readability of the view, the map has the cleaner look and better contrast comparing to its previous look:...

Applies to iOS 1.11.x or higher, Android 1.11.x or higher Depending on the client network setup, it may be required to add firewall rules to allow specific IBSS Roamer URIs to be accessed by the app. This article provides a list of the URIs and ports needed. URI Port Description https://api.ibss.[deployment].iconics.cloud/  443 The IBSS API endpoint...

The Awair webhook will POST space updates to the IBSS endpoint, which will then process the received data and store it in the IBSS data store. Communication to the endpoint is via HTTPS/TLS1.2 and will require a customer specific API key to be provided as a header parameter. Description Details Communication Method Notification Based IBSS Endpoint h...

The Pressac IoT sensor platform will POST space updates to the IBSS endpoint, which will then process the received data and store it in the IBSS data store. Communication to the endpoint is via HTTPS/TLS1.2 and will require a customer specific API key to be provided as a header parameter....

Applies to iOS version 1.9.x or later, Android version 1.9.x or later This article explains how you can easily book a space once you have found it. When you arrive at a space either via the search or by directly scanning a space, you will be presented with the space information page. If the space is bookable you will see a Book button as below. Clic...

Unity is a configurable end user application that can be customised to specific deployment requirements. The following defines the configuration options available. Note: The Unity app must first be installed onto the device from the App Store or Play Store. If these are not available on the device, see how to install when no play store is available....

Applies to Version 1.14 or later We are providing a select number of users early access to pre-release builds of Roamer using Apple TestFlight. Using TestFlight Once a user is invited to use TestFlight they will receive an email as shown below. Clicking the link will ask you to install TestFlight from the AppStore and provide a code. Once TestFlight...

Applies to Version 1.12 or higher There are some important considerations to take into account when using Linked Spaces support in IBSS together with the Microsoft 365 Sync Service. The most important is that Microsoft 365 does not have the concept of Linked Spaces, and for that reason the following is the expected behaviour of the service when used...

Applies to Version 1.11 or later The IBSS Platform supports integration with Microsoft 365 Calendar via the Graph API. The IBSS Platform supports both Appointments for Workspaces (e.g. desks) and Meetings for Support Spaces (e.g. meeting rooms). Appointments for Workspaces To enable showing Desk Bookings in the users' individual Microsoft 365 Calend...

Applies to iOS version 1.12.x or later, Android version 1.12.x or later What is a Linked Space? Linked spaces in IBSS is the term for bookable spaces that can "linked" together into a single booking. These spaces typically have foldable partitions, allowing the spaces to be laid out in multiple ways. Finding a Linked Space Spaces that can be linked ...

This page will provide a step-by-step guide to setting up a user PIN to use in conjunction with the Inspire and Unity applications to create bookings, check in to bookings, and check out of bookings. Applies to Inspire 1.14.351 and later Inspire login, booking, check in, and check out are configurable options on your Inspire kiosk, please contact yo...

Applies to iOS version 1.9.385, Android version 1.9.309 What's New The catering pages now support configurable sections  such as snacks, drinks, food. Also added support for pre-booking catering for a space booking together with cut-off time validation  [4908] Added the ability to pre-book workplace equipment such as Induction loops and Presentation...

IBSS Inspire is a configurable end user application that can be customised to specific organisation requirements. The following tables define the available configuration options for Inspire modes. ⚠️ Set the time zone on the device to match the time zone for the building. Applies to app version 1.14 or higher General configuration (all modes) Settin...

Applies to Inspire 1.14.351 and later If your organisation has set up meeting room tablets or kiosk with the Inspire application, you will need a personal PIN to check in, check out, or book meetings on those tablets or kiosk. To set up your PIN, go to Flex: 1. Login to Flex > Settings > Account Settings > MANAGE PIN. 2. Create or update yo...

Task management options in the app are available to service users (resolvers). Resolver users will have access to different menu items and a Tasks KPI Widgets Card. These widgets provide quick information about the availability of tasks in the building. These are defined by your system administrator and will be customised for your building. Tapping ...

On successful login, the app will download the information it needs from the server and will present you with the home screen as shown below which is broken into a series of panels called cards. The first card is the Building Information Card. This contains the name of the current building along with a background image to help identify the building....

Applies to Version 1.11.x on Android or higher Depending on the client network setup, it may be required to add firewall rules to allow specific IBSS Unity URIs to be accessed by the app. This article provides a list of the URIs and ports needed.   All installations URI Port Description https://api.ibss.[deployment].iconics.cloud/  443 The IBSS API ...

Applies to IBSS version 2023.02 or higher The IBSS Cloud Solutions supports a direct Push/Notification-based interface to Genetec for both sending (IBSS to Genetec) and receiving (Genetec to IBSS). IBSS sending updates to Genetec Description Details Communication Method Push (originating from IBSS) Payload JSON Genetec Security Genetec Security Deta...

Roamer Roamer OS and Hardware Requirements Applies to iOS app version 1.21.x or later, Android app version 1.21.x or later T Applies to iOS app version 1.21.x or later, Android app version 1.21.x or later The IBSS platform supports the following Mobile OS's for Roamer. iOS Supported Versions Supported Hardware Latest released version of iOS. At the ...

Applies to iOS version 1.9.x or later, Android version 1.9.x or later, where Locker integration enabled in the deployment. Roamer provides the capability to interact with your electronic locker solution from directly within the app, supporting the standard claim, unlock and release functions that most locker systems provide. Previously a separate lo...

For each space and equipment information page, where configured for the organisation, there will be a Make a service request button available on the Space/Equipment Information Card. This will allow the user to report problems related to this space. Note that the items available within the app are defined by your system administrator. 3 steps are pr...

Applies to Android 1.10 or higher The IBSS client apps are officially available via the Google Play Store. This is the safest and most globally available method of getting access to the latest versions of these apps and the only recommended method suggested by ICONICS. Some of the validated devices for IBSS Inspire however may not have the Google Pl...

This article will provide a step-by-step guide to accessing the app version, which will be requested by the support teams. The location of the version number has changed over time, so you may need to via both the methods below: 1.14 and prior Steps: Tap the burger bar at the top left of the application to access the menu. Tap Help. See the version n...

Applies to iOS version 1.12.634 or later, Android version 1.12.541 or later Conditions for the Search The spaces that are included in the search results depend on these conditions The booking type of the space If the search is for now or for some time in the future And for unbookable spaces whether or occupancy sensors are installed The three differ...

Applies to Version 1.11 or higher The IBSS Cloud Solutions supports a direct Push/Poll-based interface to Office 365 for both sending (IBSS to Office 365) and receiving (Office 365 to IBSS). IBSS sending updates to Office 365 Description Details Communication Method Push (originating from IBSS) Payload JSON Office 365 Security AAD Security Credentia...

📌 Applies to app version 2023.02 or later 👋 Share your feedback with us about this documentation. Highlight a word or a whole paragraph and click the plus icon that appears. We keep improving this knowledge base based on your comments. In Flex, you can raise tasks that are associated with a room or desk booking or for any space that is identified in...

At the top of the app is a global search function. This allows you to quickly search for all types of things. It will allow you to search for spaces, colleagues and equipment where enabled in your organisation. By simply starting to type in the name of a space, the search results will be populated as shown. The search will look across the following ...

Applies to iOS version 1.14.x or later, Android version 1.14.x or later   The Roamer app provides a variety of user preference customisations, all of which you can find by accessing the burger bar at the top left of the app and selecting User Preferences. The home page of this menu provides access to the General settings, Profile Preferences, Help &...